We are always on the look out for:

• Warehouse professionals
• Horticulture professionals 
• Casual labour 
• Markets and Events professionals

If you are interested in working at the South Devon Chilli Farm, please send your CV to jenny@southdevonchillifarm.co.uk

WE ARE CURRENTLY HIRING FOR:

SDCF Market Partners (MP)

Summary

Market Partners (MP) will play a key role in the success of our sales department, providing exceptional customer service representing SDCF at in person events.

The MP will work hard to promote brand awareness of SDCF and grow sales in their region.

MPs will work remotely from our Devon farm, and be required to travel around their home region of the UK and sometimes further afield, running an SDCF stand at markets and shows. This will require overnight stays at times. The role is seasonal and will require weekend working.

We will ask you to come to the farm for initial training and at other times during the year as appropriate.

The MP will report to the Operations Manager; new responsibilities may be added to the MP role by the directors as the business evolves.

We will provide a branded gazebo, point of sale displays and signs, as well as product training etc. Having your own transport (van) is highly desirable for this role.

 

Areas of Responsibility:

·        Sales

·        Research

·        Customer Service

·        Merchandising

·        Stock Management

 

Sales

·        Maximise sales at in person markets and events throughout the year

·        By learning all about SDCF products, trying them yourself and being able to talk about them and answer questions confidently

·        Look for upselling opportunities

·        Look for new sales opportunities across new events, new stockists etc.

·        This may be a mixture of retail and/or trade events

 

Research

·        Research new events that might be suitable for attendance

·        Research travel and accommodation options & provide suggestions to Operations Manager

·        Complete application forms for new events and act as point of contact for events companies

·        Look for new ways to improve the stand and make it appeal to customers to maximise sales, keeping it on-brand.

 

Customer Service

·        Use card payment systems to take payment and issue refunds when needed

·        Provide exceptional customer service & promote the good name and brand awareness of SDCF

 

Merchandising

·        Set up and take down the stand for each event

·        Together with the Shop Manager monitor product listings to ensure details are current & correct and notify management of any errors

·        Set up and merchandise the stand before each event

·        Look for ways to improve merchandising of events stands  

 

Stock Management

·        Be able to estimate stock requirements for events and work with the kitchen and Operations Manager to ensure you have the stock & samples you need in time

·        Reintegrate remaining stock back into the warehouse supply after events are completed working with the Fulfilment Manager

·        Coordinate restocking of larger events where necessary with the Operations Manager

·        Carry out restocking & move stock between van and warehouse

 

Other   

·        Partake in social media updates on events with live videos, stories, reels etc

·        Take good care of the market and event equipment & store it tidily between events

·        Maintain a clean, tidy and safe working environment

·        Maintain a good working relationship with your teammates at the Farm

·        You will need to be able to carry heavy stock & erect a gazebo and stand for each event so physical strength is required

 

Desired skills:

·        Driving license essential

·        Own transport highly desirable

·        Excellent attention to detail

·        Trustworthy when handling cash & stock

·        Confident and polite when dealing with general public

·        Ability to learn about our products and answer questions from the public

·        Good organisation & time management

·        Comfortable working in a fast-paced environment

·        Good team player willing to support colleagues & liaise across the business

·        Quick learner with a positive can-do attitude

 

We are open to considering self-employed or employed arrangements for the right person.

Competitive hourly rates and commission structure is available to be negotiated.

Hours will vary depending on event schedule and will definitely involve weekend working.

 

Customer Order Co-ordinator at South Devon Chilli Farm

Summary

The Customer Order Co-ordinator (COCO) is responsible for the fulfilment of online retail and wholesale orders received by the South Devon Chilli Farm. This is a warehouse-based role with computer-based work and administration & team co-ordination tasks included as well. In addition to the primary tasks, the COCO will work towards continual improvement within the business while performing the tasks detailed below. Over time, new responsibilities will be added to the COCO role by the directors as the business evolves. The COCO will report directly to the Operations Manager (OM).

 

Areas of Responsibility

·        Fulfilment (retail and wholesale)

·        Teamwork

·        Stock control (checking and updating stock levels online)

·        Reporting

·        Customer engagement

·        Business Development

·        Accounting tasks

 

Fulfilment

-        Carrying out retail and wholesale order fulfilment

-        Taking responsibility for the export of goods, ensuring compliance with customs, tracking shipments and communicating with the customer to ensure prompt delivery

-        Communicating with shipping service companies, escalating order issues, liaising with delivery depots/drivers on collections and ensuring delivery standards are met

-        SDCF and third-party web page & stock upkeep (e.g. Amazon)

-        Overseeing the booking of shipments via Royal Mail, DPD, DX, etc

-        Using card payment systems to take payment and issue refunds when needed

 

Teamwork

-        Co-ordinating staff to assist in assembly of products and fulfilment of orders

-        Overseeing basic safety training of new staff involved in fulfilment

-        Providing training in product assembly and order fulfilment when needed

-        Coordinating with other staff members in response to orders received ie. fresh chillies to pick, plants to pack, priorities on labelling

 

Stock Control

-        Working with the OM to maintain working levels of stock available

-        Manage SDCF website stock levels for bought in goods (Chilli Focus, books, etc)

-        Overseeing weekly checks on low stock levels for online and wholesale goods, communicating low stock items with the OM for re-order

 

Reporting

-        Regular reports to the OM on fulfilment issues / progress

-        When the OM is not present on site, the COCO will contact the appropriate director with regards to urgent issues

 

Customer Engagement

-        New customer “onboarding” (e.g. brochure, price list, POS)

-        Ensure customer service is maintained to the highest standard

-        Building and maintaining relationships with new & existing trade customers by providing excellent pre-sales and after-sales support

-        Sending samples or brochures to new prospects

-        Manage enquiries from retail customers professionally

 

Business Development

•        Identify and communicate wholesale opportunities to the directors
•   Managing the orders@ email account, responding to queries and redirecting where appropriate

 

Accounting Tasks

-        Entering wholesale orders into Xero

-        Issuing wholesale invoices to customers when requested

-        Withholding orders for overdue accounts & requesting a payment date, escalating any queries to the OM